Terms and Conditions

  • ORDERING

    You can place your order directly through our website, via phone, email, or fax. When ordering via email or fax, please ensure to include your contact details for potential order clarifications. For security purposes, avoid transmitting credit card information via email. We will contact you for payment information. You can track the current status, anticipated ship date, and estimated transit time of your order in the My Account section of our website.

    RUSH ORDERS

    If you require an item earlier than the standard production time specified on the product details page, please get in touch with us. We strive to accommodate reasonable requests for rush service or suggest alternative products with quicker turnaround times. Some manufacturers may charge fees for rush service, which we will communicate to you before production. Although we make every effort to meet delivery dates, please note that these dates are not guaranteed. Ensure to factor in enough lead time to account for any unexpected production or shipping delays for your events.

    ARTWORK

    We accept various digital artwork files, provided they meet the following criteria:

    A. Vector-based AI, EPS, or PDF files with all fonts converted to outlines and all placed images embedded, or
    B. High-resolution bitmap images (JPG, TIF, GIF, PNG) saved at 300 dpi or higher and at least the size of the intended imprint.

    Kindly note that low-resolution bitmap images cannot be converted to higher resolutions or saved as vector images (EPS). You can upload your art during the online checkout process or email it to graphics@impactpromos.com. For larger files, please contact us for FTP server login information. Printed artwork can be sent to our address: Impact Promos, 3218 E Bell Road #2172, Phoenix, AZ 85032. We keep all logos and artwork in our archive for future use and provide color matching assistance upon request.

    PROOFS

    Before production, all custom printed orders require customer proof approval. Please carefully review all details on your proof, including imprint method, spelling, placement, item color, imprint color, and quantity. If you notice any issues or have queries, reject the proof and provide details for revisions. Once approved, your order will be printed as per the approved proof. We aim to highlight any concerns with the imprint on the proof, such as type size, legibility, or color, using red type. Please note that we cannot be held responsible for any oversights during the proof process.

    SETUP CHARGES

    Custom imprinting of your logo on an item incurs additional charges for printing plates, silk screens, film, programming, or embroidery tape. These costs are separate from the actual imprinting costs and are billed separately. Some items may have recurring charges upon reorder. Feel free to reach out to us for any specific questions regarding charges or fees before placing your order.

    CANCELLATION

    For most cases, you can cancel custom imprinted orders before proof approval. Once the proof is approved, the order proceeds to production, incurring hard costs. Cancellations after production begins may result in fees to cover incurred costs or produced items. Blank orders can be canceled before shipment. Orders in production that are canceled are subject to a fee based on the stage of completion. Custom orders cannot be canceled once the product has shipped. Blank goods may or may not be returnable, subject to manufacturer return policies and restocking fees.

    RETURNS

    Upon receiving your order, please thoroughly inspect it. Report any damages or discrepancies to customer service within 10 business days of receipt. Claims made beyond this period will not be reviewed. Customized items and special order items that are accurately printed are not eligible for return. In most cases, blank items may be returned in their original packaging. Returns require a Return Materials Authorization Number (RMA). Return shipping charges are non-refundable, and the factory may apply a restocking fee to certain blank merchandise returns.

    RETURNS REGARDING PPE (Personal Protective Equipment)

    Given the nature of the recent pandemic, all sales of PPE items, including masks, shields, gloves, thermometers, and gowns, are final. Returns cannot be accepted.

    PRODUCT WARRANTIES

    Manufacturer warranties typically span 60 to 90 days from the date of manufacture. Impact Promos does not extend any warranties beyond the manufacturer’s warranty period.

    SALES TAX

    Impact Promos, based in Arizona, collects applicable sales tax on products shipped within Arizona, as required by Arizona law. Taxes are not applied to setup fees or shipping charges.

    INTERNATIONAL PAYMENTS

    Impact Promos generally does not accept payments from sources outside the United States. International orders may require alternative payment methods, such as bank wire or certified funds.

    CUSTOMER SATISFACTION

    We prioritize customer satisfaction and ensure to minimize errors on orders. We do not initiate production until you have approved your order acknowledgment and digital proofs. Generally, imprinted and customized items cannot be returned, except if they do not match the provided proof. Samples are available for most items and recommended if you are unfamiliar with the item you intend to purchase. For larger orders, consider ordering an imprinted first article production proof, although some manufacturers may charge a fee for this service. If your order does not align with your approved order acknowledgment and proof, we will take necessary measures to ensure your complete satisfaction with your purchase and your experience.

    PAYMENTS

    All orders must be paid for before shipping, unless alternative arrangements have been made. We accept various forms of payment, including most credit cards, corporate purchasing cards, and company checks. Customers seeking credit accounts must complete a credit application.

    MINIMUM ORDER SIZE

    In most cases, the minimum quantity you can order is the first quantity specified in the pricing grid. Some manufacturers may accommodate smaller orders but may apply a fee. For information on the minimum order size for a specific item, please contact us.

    OVERRUNS/UNDERRUNS

    Industry standards allow for a 5%-10% variance in the quantity of customized items. You will only be billed for the quantity shipped to you. While we make every effort to meet your exact order quantity, overruns may be billable unless prior agreements have been made.

    SHIPPING

    Shipping charges are estimated at the time of purchase based on available information and are generally accurate. Rare factors, such as oversized cartons, rural or residential deliveries, or expedited service, may affect shipping costs. We will contact you if shipping costs significantly differ from the presented estimate. Shipments outside of the United States may be subject to import fees, for which customers are responsible. We utilize reputable carriers like FedEx and UPS, selecting the best shipping method based on your required delivery date, shipping location, and cost. We charge shipping at the current published rates by the carrier and do not add any handling fees above these rates. If you prefer to use your own UPS or FedEx account for shipping, please provide this information when placing your order. If shipping charges are not specified on your order acknowledgment, they will be billed post-shipment and may appear as a separate charge on your credit card statement.